Question 1

What are the sizes of a SmartV Solo?

Accepted Answer

There are two sizes available for the SmartV Solo device. The M version is 56 cm in diameter, while the L version is 75 cm in diameter.

Larger sizes can be obtained, as the technology is modular. Setting up two or more devices synced together is called Wall.

Question 2

What are the fields of use and product sectors?

Accepted Answer

From retail to events, from exhibitions to entertainment. This holographic technology is mainly used to capture attention, to evoke emotions and to personalize the brand.

It is a technology suitable for any product sector, as long as there is the need to show a product, tell about a service or leave a testimony in an innovative way.

Question 3

How far can it be seen?

Accepted Answer

The device was designed to be seen at any distance, even a great distance. This depends on how high it is installed and the chosen configuration (its size). 
At the same distance, holographic technology has more visibility than a traditional 2D LED wall.

Question 4

What is the format of 3D content?

Accepted Answer

The 3D contents loaded on the holographic devices are in .mp4 format with animations and special effects on a black RGB (000) background.

Question 5

How do I upload 3D content?

Accepted Answer

Contents are uploaded through a dedicated CMS in an easy and intuitive way. For rental solutions, our team takes care of uploading the contents; while for shopping solutions, Apparition provides training of the CMS.

All the contents are then usable through the free app for smartphones and tablets.

Question 6

Can 3D content only be viewed from the front?

Accepted Answer

Yes, the angle of visibility is about 180°.

Question 7

What is the resolution of the 3D contents?

Accepted Answer

The resolution varies depending on the size of the configuration. The SmartV Solo versions have a resolution of 1080x1080 px for the M version, and 1000x1000 px for the L version.

Question 8

Where is the projector?

Accepted Answer

LED based technology does not require a projector to reproduce holograms. The beams of the device rotate at very high speed and, through an optical illusion, recreate the animated 3D content.

Question 9

What happens if I touch the device while it is spinning?

Accepted Answer

The device stops immediately and the hand is not injured. However, it is possible to get hurt. We prefer to protect it with the appropriate accessories (Dome, Plex Guard, etc.) to avoid injuries or damage to the technology.

Question 10

Does this also work for live streaming?

Accepted Answer

No, for this type of use, we recommend a different product, called Capsule.

Question 11

How long does it take to install a SmartV Solo device with Tripod and the protective Dome?

Accepted Answer

Our specialized team takes about 30 minutes to assemble this solution. Usually, for events, we ask you to set up at least 2 hours in advance so that we can offer maximum professionalism.

Question 12

How long does it take to assemble a Wall?

Accepted Answer

It depends on its size. For example, for a Wall made up of 6 SmartV Solo L devices, our specialized team takes about 5 hours to mount it entirely with protective Plex Guard.
When possible, we ask to be able to set up the day before any event, so that we can offer the best service.

Question 13

How long does it take to assemble a Holographic Human?

Accepted Answer

Our specialized team takes about 3 hours to assemble a Holographic Human, however we ask to be able to assemble, when possible, the day before any event, in order to offer maximum professionalism.

Question 14

What is the guarantee on the purchase?

Accepted Answer

The warranty follows the EU regulations on the subject, therefore 24 months.

FAQs